Last updated: 9 November 2026
1. Who we are
This policy explains how VIRTUAL PETALS IT SOLUTIONS & CONSULTANCY – SOLE PROPRIETORSHIP L.L.C. (“Virtual Petals”, “we”, “us”) handles personal data when you visit our websites or contact us.
- Registered address: Level 36, Etihad Towers 3, Abu Dhabi, United Arab Emirates. P.O. Box 28686
- Legal form: Limited Liability Company – Sole Proprietorship Company, established 8 June 2022
- Trade licence: CN-4495176, Abu Dhabi Department of Economic Development (unified licence no. 501-2022-100206607)
- Branch office: 14 F1 C Block, Swathy Nagar, Chennai, Tamil Nadu 603202, India
- Privacy contact: contactus@virtualpetals.com
The policy covers www.virtualpetals.com and the Mito product sites (mito.virtualpetals.com and mito-docs.virtualpetals.com).
The Mito customer portal and the assessment service process customer tenant data under separate customer agreements. Those agreements govern that data, not this policy.
We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Where relevant, we also follow India’s Digital Personal Data Protection Act, 2023.
2. What we collect
| What | When | Examples |
|---|---|---|
| Contact details you give us | You fill in a contact form, email, call us, or book a meeting | Name, company, job title, email, phone, your message |
| Meeting bookings | You book a demo or call through Calendly | Name, email, chosen time, answers you give in the booking form |
| Website usage | You browse our sites | Pages viewed, links clicked, approximate location (city/country), device and browser type, how you arrived (e.g. search, referral) |
| Technical and security data | Any request to our sites | IP address, browser user agent, date and time, requested page; used for security and to keep the sites running |
We don’t knowingly collect sensitive personal data, such as health, religious or biometric data, and we ask you not to send it to us.
3. Why we use it
- To answer your enquiries and provide quotes. Basis: your request, and our legitimate interest in responding.
- To deliver the services you contract with us for. Basis: performance of a contract.
- To understand and improve our websites. Basis: legitimate interest, or your consent where required. We use Google Analytics for this.
- To measure our advertising. Basis: legitimate interest, or your consent where required. We use the Google Ads tag for this.
- To protect our sites and systems, for example by blocking attacks and spam. Basis: legitimate interest.
- To meet legal, tax and accounting obligations. Basis: legal obligation.
We don’t sell personal data.
4. Cookies and analytics
Our sites use a small number of cookies and similar technologies:
- Google Analytics 4 (measurement ID G-CVT328LDLG) records anonymous usage statistics.
- Its cookies (
_ga,_ga_*) can stay for up to 2 years. - We keep analytics data for 14 months.
- Google Ads (AW-10988616534) measures whether our ads lead to enquiries.
- Cloudflare sets security cookies to protect against bots and attacks.
- WordPress sets functional cookies, for example to remember comment details or keep logged-in administrators signed in.
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout. Blocking cookies may affect how parts of the sites work.
5. Who we share it with
We share personal data only with service providers who act on our behalf, under contracts that require them to protect it:
| Provider | Purpose | Location |
|---|---|---|
| Microsoft (Azure, Microsoft 365) | Website hosting (Azure UAE North), email and business systems | UAE, and other Microsoft regions |
| Cloudflare | Website delivery and security | Global network |
| Google (Analytics, Ads) | Website analytics and advertising measurement | United States and other regions |
| Calendly | Meeting bookings | United States |
We may also disclose personal data: – when the law, a court or a regulator requires it; – to protect our rights or the safety of others; – to a buyer or successor if our business is reorganised or sold.
Our team in India may access enquiry and customer data to provide support.
6. International transfers
Some of the providers above process data outside the UAE. Where that happens, we rely on the safeguards the law allows, such as the provider’s contractual commitments and data protection terms, and we transfer only what’s needed for the purpose.
7. How long we keep it
- Enquiries and contact-form messages: up to 24 months after our last contact, unless they lead to a contract.
- Customer and contract records: for the contract’s duration plus the period required by UAE commercial and tax law (generally 5 years).
- Analytics data: 14 months.
- Security logs: up to 90 days.
8. Your rights
Subject to the law, you can ask us to: – give you a copy of the personal data we hold about you; – correct inaccurate or incomplete data; – delete your data; – restrict or stop certain processing, including direct marketing; – withdraw consent where we rely on it. This doesn’t affect processing already done.
To make a request, email contactus@virtualpetals.com. We may need to verify your identity, and we’ll reply within 30 days. If you’re not satisfied, you can complain to the UAE Data Office.
9. Security
We protect personal data with technical and organisational measures. These include: – encrypted connections (HTTPS); – access limited to staff who need it; – multi-factor authentication on administrative accounts; – firewalls and monitoring; – regular backups; – keeping systems patched.
No system is completely secure. If a breach is likely to put your rights at risk, we’ll notify you and the authorities as the law requires.
10. Children
Our services are for businesses. We don’t knowingly collect data from anyone under 18.
11. Links to other sites
Our sites link to other websites, such as Azure365Pro.com, LinkedIn and Calendly. Their own privacy policies apply when you visit them.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest version, and we’ll highlight significant changes on this page.
13. Contact
VIRTUAL PETALS IT SOLUTIONS & CONSULTANCY – SOLE PROPRIETORSHIP L.L.C. Trade licence CN-4495176 (Abu Dhabi) Level 36, Etihad Towers 3, Abu Dhabi, UAE · P.O. Box 28686 Email: contactus@virtualpetals.com · Phone: +971 2 409 3026